Be specific: tools, steps, examples, how you would help customers, etc.
Universal Scenario (Required for ALL departments)
A customer contacts you with a problem you have never seen before, and you are not sure how to fix it immediately.
Merchant Processing Support — Scenarios
Payroll Support — Scenarios
Back Office / Admin Support — Scenarios
POS Software Support — Scenarios
Web / Tech Support — Scenarios
Marketing / Sales + Social Media — Scenarios
Other Department — Scenarios
You selected “Other.” Please describe the department above, then answer these.